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CASE STUDY

Philippine digital solutions provider cuts payroll processing time by 93%, from one week to half a day, with 85% mobile HR adoption

SMS Global Technologies Philippines case study

How SMS Global Technologies, one of the Philippines’ pioneering digital solutions providers, replaced manual, single-administrator payroll and paper-based HR with an automated PeoplesHR platform, cutting payroll processing from one week to half a day and giving its 600+ workforce mobile self-service adopted by 85% of employees.

93% faster
Payroll processing cut from one full week to half a day
85%
Employees actively using the PeoplesHR Mobile App
90%
More efficient leave applications through a digital widget

Challenge

Founded in 1995, SMS Global Technologies, Inc. is a pioneering provider of digital solutions in the Philippines, known for introducing the country’s first SMS-over-landline solution in 2003. With nearly three decades of experience and over 6,000 projects delivered, SMSGT works across systems integration, technology management and access network infrastructure. Its 600+ employees support a growing operation across on-site and remote work needs.

  • Manual, single-administrator payroll: Payroll took one week and was managed by a single administrator, limiting the team’s capacity for strategic HR work.
  • Decentralized employee data: Employee information was stored across multiple platforms, making retrieval and verification slow.
  • Manual reporting: Reports required data consolidation from several sources, making reporting time-consuming and increasing the risk of inaccuracies.
  • Paper-based leave: Physical leave forms became inefficient as the organization scaled, creating friction for employees and managers.
  • Rigid attendance tracking: Traditional biometric systems were reliable but less adaptable for hybrid and remote work arrangements.

PeoplesHR Solution

SMSGT implemented PeoplesHR as a unified platform to automate core HR operations and support a workforce operating across on-site, hybrid and remote work needs.

  • Automated payroll: Payroll processing dropped from one full week to half a day, a 93% time reduction, with built-in compliance features supporting local labor regulations.
  • Centralized data and reporting: Employee information moved into one accessible system, while automated reporting replaced manual consolidation and enabled accurate, real-time reports on demand.
  • Employee self-service: The PeoplesHR Mobile App, adopted by 85% of employees, gave staff access to career histories, leave balances and pay slips. Leave approvals moved to a digital widget and became 90% more efficient.
  • Flexible attendance: Mobile and web attendance tracking supported remote and on-site attendance, improving accessibility for hybrid and remote workers.

Results

Digitizing paperwork also reduced paper usage by 90%, supporting SMSGT’s sustainability goals and freeing HR to focus on workforce planning, employee development and process optimization.

"Implementing PeoplesHR has been a game-changer for our HR operations. The system has significantly reduced manual processes, allowing us to focus more on strategic initiatives rather than administrative tasks. Employee data is centralized and easy to access and update, saving us countless hours previously spent on paperwork. The self-service portal empowers employees to manage their information, apply for leave and access pay slips independently, which improves their experience and reduces the HR team’s workload."